Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN1596701 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri Jul 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Payment delayed or failed, Bereavement and power of attorney

In the Ombudsman’s words

won’t honour the interest rates he thought he was going to get on accounts he wanted to openInterest and rates

There was a delay in the money being returned to Mr GPayment delayed or failed

There was also some confusion over Mr G acting as Power of Attorney for his wifeBereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1596701.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.