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Financial Ombudsman decision DRN1594989 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Feb 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

failed paymentsPayment delayed or failed

failure to properly investigate and communicate to Mr M the reasons for the March 2019 failed paymentsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1594989.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.