National Westminster Bank Plc

Financial Ombudsman decision DRN1580665 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Jul 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

I order National Westminster Bank plc to: 1. Send to Ms C a written apology for its failure to investigate her complaint properly;Complaint handling

Ms C complains that an employee of National Westminster Bank plc was rude and it gave her poor service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1580665.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.