Santander UK Plc
Financial Ombudsman decision DRN1579126 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Nov 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
Mr S complains that Santander UK Plc (“Santander”) acted irresponsibly in opening two graduate bank accounts both with overdraft facilities.Irresponsible lending
Santander is prepared to offer £55 for the delay in dealing with Mr S’s complaint and I find this amount to be fair and reasonable.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1579126.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.