Lloyds Bank PLC

Financial Ombudsman decision DRN1572743 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1redress stated in the decision

Mon May 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr D’s complaint is about a credit card account he held with Lloyds Bank PLC. He says Lloyds unfairly rejected his settlement proposals.Treatment in financial difficulty

Lloyds contacted the police to report concerns about Mr D’s welfare.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1572743.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.