Lloyds Bank PLC

Financial Ombudsman decision DRN1558017 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Product mis-sold

In the Ombudsman’s words

Mrs C complained to Lloyds about the review meeting and the interest applied to her loan.Interest and rates

I’ve noted that Lloyds tried to persuade Mrs C to take out a new loan but she was entitled to decline this offer and that is what she did.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1558017.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.