Firms › Shop Direct Finance Company Limited ›
Shop Direct Finance Company Limited
Financial Ombudsman decision DRN1554963 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Feb 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
M R complains that Shop Direct Finance Company Limited acted irresponsibly in increasing his credit limitIrresponsible lending
when he said he couldn’t afford the repayments, Shop Direct handled the matter poorlyTreatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1554963.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.