Santander UK Plc
Financial Ombudsman decision DRN1532601 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Tue Jul 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Bereavement and power of attorney
In the Ombudsman’s words
I understand his frustration at the way his complaint has been handledComplaint handling
Mr C complains that Santander UK plc did not correctly register the Power of Attorney (POA) he holds for his mother.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1532601.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.