Lloyds Bank PLC

Financial Ombudsman decision DRN1532240 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Tue Dec 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

reduced the interest rate on their savings account without warning themInterest and rates

lack of contact from the personal banking manager could be regarded as poor customer serviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1532240.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.