NewDay Ltd

Financial Ombudsman decision DRN1530060 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed May 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

He would like the bank to remove the default listing from his credit file.Credit file reporting

Mr B complains that NewDay Ltd (trading as “Aqua”) has not treated him fairly in that it has defaulted his account despite not providing the required noticeComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1530060.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.