Sainsbury's Bank Plc

Financial Ombudsman decision DRN1518778 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Nov 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr F complains about Sainsbury’s Bank Plc’s procedures and its customer service after he phoned it to cancel his credit card.Complaint handling

Sainsbury’s Bank wasn’t particularly helpful when he phoned it the same day. And it didn’t tell him his new card couldn’t be used until he had reset his security details.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1518778.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.