Lloyds Bank PLC

Financial Ombudsman decision DRN1517170 Upheld

Upheldoutcome, as published by the Ombudsman

£795redress stated in the decision

Tue Mar 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Miss M and Mr W complain that Lloyds Bank plc failed to correct Mr W’s credit records.Credit file reporting

They have now obtained a mortgage and a house but are unhappy that the bank took over 4 months to respond to the complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1517170.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.