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Skipton Building Society

Financial Ombudsman decision DRN1514750 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

Miss B and Mr W complain about the failure of Skipton Building Society to assist them in their financial difficulties.Treatment in financial difficulty

Skipton says that it didn’t offer a product transfer during this call. It says that to do so would have exposed Miss B and Mr W to the risk of a greater loss because if they couldn’t afford to pay the mortgage and Skipton repossessed the house, they would also have to pay a heavy early repayment charge.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1514750.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.