HSBC Bank plc

Financial Ombudsman decision DRN1506509 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

He wants compensation and an apology. As two separate parts of HSBC are mentioned, where context requires I’ll refer to them as HSBC (UK) and HSBC (overseas).Complaint handling

Mr S complains about poor service he says he’s received from HSBC Bank PlcService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1506509.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.