Santander UK Plc
Financial Ombudsman decision DRN1505838 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£175redress stated in the decision
Fri Aug 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Bereavement and power of attorney
In the Ombudsman’s words
failed to properly investigate the fraud and took too long to deal with her complaintComplaint handling
assist Ms G given her bereavementBereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1505838.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.