TSB Bank plc

Financial Ombudsman decision DRN1504683 Upheld

Upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Thu Aug 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

He also complains about the customer service he received.Complaint handling

Mr R complains that TSB Bank plc has breached his rights under the Data Protection Act 1998 (DPA).Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1504683.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.