National Westminster Bank Plc

Financial Ombudsman decision DRN1497690 Not upheld

Not upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Service failure

In the Ombudsman’s words

Mr G complains that National Westminster Bank Plc did not treat him fairly in that it did not handle his application for a loan in a timely or reasonable way.Irresponsible lending

Mr G complained about the poor communication and delays on the part of the bankService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1497690.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.