Instant Cash Loans Limited

Financial Ombudsman decision DRN1497392 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Feb 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

lent him money he couldn’t afford to repayIrresponsible lending

Mr K was vulnerable and The Money Shop should have picked up on thisSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1497392.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.