Mackenzie Hall Limited

Financial Ombudsman decision DRN1487274 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Service failure

In the Ombudsman’s words

He says he has been the victim of stolen identityIdentity checks and access

Mackenzie Hall has closed the account and told Mr D there will be no further action taken to recover the debtService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1487274.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.