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Ikano Bank AB (publ)

Financial Ombudsman decision DRN1486783 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

remove any adverse reports they may have made to Mrs M’s credit file in relation to this issue.Credit file reporting

Mrs M complains that Ikano Bank AB (publ) (“Ikano”) have failed to properly support a claim she made to them under section 75 of the Consumer Credit Act 1974Product mis-sold

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1486783.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.