Equifax Limited

Financial Ombudsman decision DRN1486266 Not upheld

Not upheldoutcome, as published by the Ombudsman

£155redress stated in the decision

Mon Sep 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Miss P complains that Equifax Limited wouldn’t answer her questions about information on her credit file.Credit file reporting

I thought Equifax had dealt with this whole matter poorly. Miss P’s questions were quite straightforward, but Equifax didn’t give her clear answers quickly, it didn’t answer some of her questions, and it gave her wrong and contradictory information.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1486266.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.