Habibsons Bank Limited

Financial Ombudsman decision DRN1481795 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Service failure

In the Ombudsman’s words

verify her identity and addressIdentity checks and access

finds the way the bank responded to her request unhelpfulService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1481795.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.