National Westminster Bank Plc

Financial Ombudsman decision DRN1470115 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

L, a limited company, complains about National Westminster Bank Plc’s handling of its requests for information about a third party’s account.Complaint handling

He didn’t propose National Westminster pay any of the costs L sought. They were incurred after the bank made its position clear. The adjudicator felt the bank’s offer of £500 for delays and service shortcomings was a fair way to resolve matters.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1470115.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.