HSBC Bank plc

Financial Ombudsman decision DRN1465129 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Aug 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold

In the Ombudsman’s words

Mrs W complains that HSBC Bank Plc told her that she would be entitled to a 10% repayment reward at the end of her loan if she did not repay it early but that she has not received this.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1465129.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.