MBNA Limited

Financial Ombudsman decision DRN1461850 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mrs B complains that MBNA Limited (“MBNA”) has not treated her fairly in that it was unsympathetic towards her when she was experiencing financial difficulties, defaulting her credit account without giving her enough notice and subsequently refusing to accept her offer to repay the outstanding arrears.Treatment in financial difficulty

She would like the default listing removed from her credit file and for MBNA to accept her offer to bring the account up to date.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1461850.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.