Post Office Limited
Financial Ombudsman decision DRN1446010 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Sat Aug 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Service failure
In the Ombudsman’s words
Mr C complains that Bank of Ireland (UK) plc (trading as Post Office Money) gave him some wrong information about his credit card.Interest and rates
I think it was unusually difficult in this case for Mr C to tell when either the purchase or balance transfer offers would end.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1446010.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.