Lloyds Bank PLC

Financial Ombudsman decision DRN1442723 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Apr 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Miss L complains that Lloyds Bank PLC should be held accountable as she’s been a victim of fraud on her account.APP scam refund refused

And she feels the bank then handled her case badly which has added to the distress she’s suffered.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1442723.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.