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Provident Personal Credit Limited

Financial Ombudsman decision DRN1435578 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Credit file reporting

In the Ombudsman’s words

Mr A has complained that Provident Personal Credit Limited (trading as Satsuma) has charged too much interest when it has provided a settlement figure to him to repay a loan.Interest and rates

Mr A has also mentioned that Satsuma has put on his credit file that he has a late payment in relation to this loan.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1435578.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.