Lloyds Bank PLC

Financial Ombudsman decision DRN1432624 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

She would also like her claim for a PPI refund resolved before considering a repayment plan for her loan.Treatment in financial difficulty

Lloyds offered to refund interest charged on Mrs D’s loan from August 2004 until February 2008Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1432624.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.