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Nationwide Building Society

Financial Ombudsman decision DRN1419588 Upheld

Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue May 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

Mrs S complains that Nationwide Building Society sent her current account statements to a third party.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1419588.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.