Halifax Limited

Financial Ombudsman decision DRN1415653 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Apr 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Support for vulnerable customers

In the Ombudsman’s words

Miss E complains that Bank of Scotland plc (trading as “Halifax”) mis-sold her an Ultimate Reward Current AccountProduct mis-sold

Miss E is not in good health and I think that there are several things about the way Halifax has managed the complaint which have caused her stress, upset and inconvenience.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1415653.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.