FGA Capital UK Limited

Financial Ombudsman decision DRN1414386 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£175redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Refund to Mr T £120.08 to reflect the difference between the payments he made to Land Rover Finance at 10.2% interest and the amount he would have paid had Land Rover Finance enabled him to withdraw from the agreement when he requested.Interest and rates

Pay Mr T £100 compensation in relation to distress and inconvenience caused as a result of Land Rover Finance’s unsatisfactory complaint handlingComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1414386.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.