Nationwide Building Society

Financial Ombudsman decision DRN1408525 Not upheld

Not upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Mon Apr 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Identity checks and access

In the Ombudsman’s words

some cheques written by Mr W were declinedPayment delayed or failed

wrongly put a deceased marker on his account which meant he did not have access to his fundsIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1408525.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.