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Provident Personal Credit Limited

Financial Ombudsman decision DRN1405066 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Miss S has complained Provident Personal Credit Limited hasn’t sent her annual statements and arrears notices as they’re required to do.Complaint handling

Miss S’s representative felt the missing arrears notices had been ignored. She was also concerned about Provident’s record keeping.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1405066.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.