Nationwide Building Society

Financial Ombudsman decision DRN1398708 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Dec 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Miss B complains about the service she’s received from Nationwide Building Society. She says it has treated her poorly, given her misleading, conflicting and wrong informationInterest and rates

failed to reply properly to her, and dealt badly with her complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1398708.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.