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National Westminster Bank Plc
Financial Ombudsman decision DRN1396525 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Mar 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
NatWest said it was truly sorry for the trouble it had caused Mr M. It explained it couldn’t give Mr M the letters his ex-wife had written to it, as he wanted, because it would breach the bank’s duty of confidentiality to her.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1396525.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.