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RBS Collective Investment Funds Limited
Financial Ombudsman decision DRN1379949 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jun 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Bereavement and power of attorney
In the Ombudsman’s words
Miss K also complains that RBS did not respond promptly to her complaint.Complaint handling
Miss K, acting for her father Mr K under power of attorney, complains that The Royal Bank of Scotland PLC (RBS) would not accept her signature on an application for a loan to Mr K.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1379949.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.