Nationwide Building Society

Financial Ombudsman decision DRN1379111 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Dec 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Data and privacy

In the Ombudsman’s words

failed to correctly register changes of address on two occasions that they notified to it and as a result he and his wife had difficulty obtaining creditCredit file reporting

data protection breachData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1379111.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.