National Westminster Bank Plc

Financial Ombudsman decision DRN1377419 Not upheld

Not upheldoutcome, as published by the Ombudsman

£967redress stated in the decision

Mon Jan 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

When he unfortunately suffered financial difficulties in 2012, his account was terminated and Mr R entered into a reduced repayment plan with NatWest of £1 per month.Treatment in financial difficulty

Mr R complains that National Westminster Bank Plc (“NatWest”) transferred his account to Wescot Credit Services (“Westcot”) and then sent him a demand for payment when he had already agreed a repayment plan.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1377419.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.