PRA Group (UK) Limited

Financial Ombudsman decision DRN1377339 Not upheld

Not upheldoutcome, as published by the Ombudsman

£235redress stated in the decision

Sun Dec 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Mrs A complains about the service that she’s received from PRA Group (UK) Limited in connection with her credit card debt.Treatment in financial difficulty

Mrs A has continued to make her monthly repayment but PRA Group has a legitimate interest in recovering the debt and I consider that it’s reasonable for it to ask Mrs A about her financial arrangements.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1377339.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.