Santander Consumer (UK) Plc

Financial Ombudsman decision DRN1371037 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Nov 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Santander Consumer Finance recorded late payments on her credit file.Credit file reporting

It accepted that she didn’t receive the level of service that it expects during a phone conversation in April 2018 and that she didn’t receive a promised call-backComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1371037.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.