Lloyds Bank PLC

Financial Ombudsman decision DRN1368559 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Service failure

In the Ombudsman’s words

Ms C says she was known to staff at her local branch, so it is understandable that she was frustrated when she was asked to produce her passport as proof of identity.Identity checks and access

Ms C complains that Lloyds Bank Plc staff were unhelpful and gave her poor customer serviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1368559.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.