HSBC Bank plc

Financial Ombudsman decision DRN1368188 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Mon Apr 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

I thought HSBC could have done a slightly better job in how it dealt with P – so thought it should pay an (albeit relatively small) amount towards the costs it incurred when refinancing the loans.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1368188.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.