Santander UK Plc
Financial Ombudsman decision DRN1367991 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Jan 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
they were told his card could be upgraded to one with better benefits, and a higher credit limit... They said that the person who’d opened the accounts for them at Santander repeatedly said this would be sorted outProduct mis-sold
Mr B complains about how Santander UK Plc has handled his request for a change to a credit card accountComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1367991.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.