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Secure Trust Bank Plc
Financial Ombudsman decision DRN1366380 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Sun Aug 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I don’t think Mr M was given clear enough information when he phoned V12 to complain and to ask to swap to the agreement he wanted.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1366380.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.