National Westminster Bank Plc

Financial Ombudsman decision DRN1360160 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Aug 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

Miss E told NatWest in early 2011 that she had financial difficulties and she provided some details of her income and expenditure. A repayment arrangement was set upTreatment in financial difficulty

Miss E complains that National Westminster Bank Plc has charged interest on her credit card account after it agreed not to do so as part of a repayment plan.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1360160.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.