Santander UK Plc
Financial Ombudsman decision DRN1348680 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Mar 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Mr W complains about the amount of compensation Santander UK plc paid after providing poor customer service when he reported his debit card as lost.Complaint handling
It is not in dispute that the bank could have provided a better standard of customer service when Mr W called about his card.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1348680.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.