Nationwide Building Society

Financial Ombudsman decision DRN1342563 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Mar 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mrs M complains that Nationwide Building Society did not tell her that early closure of her Individual Savings Account (ISA) would result in a loss of interest.Interest and rates

pay £100 compensation for distress and inconvenience caused by its poor complaint handling.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1342563.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.