HSBC UK Bank Plc
Financial Ombudsman decision DRN1342369 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Mar 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Ms P complains that HSBC UK Bank Plc failed to prevent her from becoming a victim of a scam and losing £30,000 from her bank account with HSBC.APP scam refund refused
Ms P also says that HSBC missed the opportunity to recover her funds when they failed to take any action in July 2018 when the fraud was reported.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1342369.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.