HSBC Bank plc

Financial Ombudsman decision DRN1341486 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Fri Jul 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr K complains that HSBC Bank Plc declined a request for payment causing him embarrassment and distress.Payment delayed or failed

HSBC accepted it should have asked Mr K for more information when he phoned the bank to try and sort this out.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1341486.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.